Wonder if other people have had the same trouble as us, with this wonderful mobile phone provider. We were regular customers, no problems until we wanted a phone upgrade. As the contract was coming to an end we asked about an upgrade to a Blackberry or I-phone, after much dithering on their part we decided to cancel our contract and move to another provider. Since then we have been deluged with offers and phone calls from 3. Too late guys, all you are doing is winding us up! As if this wasn’t enough though, they have a nice little trick going if you ask for the PUC code, they issue you it on request (as they are obliged to), but if you don’t use it (we preferred our new number with our new provider), they try to use it to say that you haven’t cancelled the contract, and continue to charge monthly payments. Nice try 3, but our next stop will be trading standards and Ofcom if you persist. 3 dreadful mobile phone customer service.

This entry was posted on Monday, August 23rd, 2010 at 12:08 pm and is filed under News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.