ISO 9001 is the most universally recognised quality standard. As part of our constant drive for improvement, we are therefore building a quality system. Work is progressing well on both policies and procedures. We hope to be ready to apply for formal accreditation by the autumn, or maybe sooner.
Commitment to quality demonstrated by ISO 9001
“We are committed to offering a high quality translation service” says Mike Hunter, CEO. “The ISO standard was the only sensible one to apply for. This is due to its international recognition”, he added.
Mike is a trained ISO auditor. He has previously introduced an ISO based quality system to a national charity. Quality assurance projects can easily fail if not properly “owned” by a company. Having a CEO with such a commitment to quality should also be significant here.
“I remember in the 1990s using an ISO 9001 accredited main car dealership in Derby. They were always rude to customers” Mike said. “I sometimes wondered whether their customer care policy required them to be rude to customers. If they were rude 100% of the time, then they met the standard. Auditing then ensured they met the standard…!”
Quality Assurance and customer care
Quality Assurance by itself doesn’t ensure a good deal for customers. However, you should consider our track record when assessing quality. We work with the best translators, QA, as well as project management processes. The business works well with blue chip clients, some of whom are customers of over 20 years standing.
We are confident that the addition of formal ISO accreditation will add value for customers. This will also ensure we offer a continually improving service.
Introducing ISO 14001
The company is also working towards the ISO 14001 environmental standard. “I already own a Honda hybrid car” says Mike. “I think everyone has a responsibility to try and reduce their carbon footprint.”
Our business is already quite eco-friendly. However, there are some simple things that we can do. This includes minimising use of paper, and utilities. We use technology for meetings wherever possible. This cuts travelling. We also recycle as much as we can.