Better Languages has attained ISO 9001 certification. We chose ISO 9001 as the major international standard for quality assurance. The team have been working towards certification over the last 18 months. We had identified achievement of the standard as a key business aim. We are also looking at the Environmental Standard ISO 14001, and are working on implementation over the next 12 months.
One of the issues for a translation company with QA is the wide range of projects that we work on. These range from complex multilingual website translations, to single language certificate translations for private clients. Much of our work is for retail, but even two apparently similar clients can have significantly different needs. Some languages can give compatibility issues for instance. We often need to typeset artwork in the Middle Eastern version of Illustrator. This is for right to left languages such as Arabic and Farsi.
ISO 9001 certification
Mike Hunter, CEO of better Languages commented on the achievement of ISO 9001. “We are delighted to have achieved ISO 9001 certification. We were always clear that the system was more than just a badge. Rather it is a tool for ongoing improvement of management systems and operations.”